metronet FAQ

Metronet Internet

For more information on MetroNet internet options, plans, pricing, etc. Please visit our MetroNet Internet information page.

While pricing varies by your address, MetroNet internet plans start at $49.95/mo. for 100/100 fiber internet and go up to around $89.95/mo for 1 Gbps. This pricing does not include any taxes, fees, equipment or installation costs. See all of our internet pricing here.

We think so. We think any fiber internet connection blows standard cable or DSL internet out of the water in terms of speed and reliability. Learn more about MetroNet internet here.

Yes, a Wi-Fi router is included with MetroNet fiber internet plans.

MetroNet internet speeds range from 100Mbps upload and download to 1 Gbps upload and download.

Yes, there are no data caps with MetroNet internet.

That really depends on your internet needs. We have created an Internet Speed recommendation chart here.

We think so but it really depends on your usage and needs. More and more devices are using internet connections these days, so the need for speed is only increasing. You can see our recommendations for internet speed here.

Absolutely! Our 500/500 and Gigabit plans are great for heavy gaming on consoles. Learn more here.

metronet TV

MetroNet Fiber TV has many of the same channels, DVR and features you would get from a cable provider, we just deliver the channels through our 100% fiber optic network for crystal clear viewing.

While pricing varies by your address and package selection, prices range from around $20/mo to $100/mo or more depending on your selections. Premium channels like HBO or Showtime will also increase the cost. See all of our tv pricing here.

Netflix is a stand-alone entertainment subscription service that runs great on MetroNet internet! You can sign-up for Netflix here.

miscellaneous

MetroNet is available in many locations and adding more monthly. You can check availability here or you can call us at (855) 969-7050 to speak with a sales agent who can check for you as well as answer any questions you may have.

MetroNet does not require long-term contracts for service!

Yes, there is normally a $25 installation fee due for installation that is charged to your first bill. There are often promotions that will waive or credit this installation fee for new qualified customers who sign-up for auto bill pay. Please call and talk with a sales representative to see if there are any promotions in your area.

The technology service fee is a mandatory flat fee that covers the costs of any service call and the replacement of any MetroNet owned equipment such as set-top boxes or routers. If there is ever an issue with MetroNet equipment or the technician needs to visit your home for any reason, there will be no additional cost to you.

To cancel your current MetroNet account, you will need to call customer service at 877-407-3224.

CHECKING ONLINE AVAILABILITY

NOT ALL ADDRESSES MAY BE AVAILABLE TO ORDER ONLINE. IF YOUR ADDRESS DOES NOT QUALIFY, PLEASE RETURN TO THIS PAGE AND CALL US.

WE MAY BE ABLE TO PRE-ORDER SERVICE AT YOUR ADDRESS BY PHONE ONLY.